# Coinme Help Center

> How Can We Help You?

## Learn the basics

- [What is cryptocurrency?](https://help.coinme.com/en/articles/14669554-what-is-cryptocurrency.md): A simple explanation for anyone getting started.
- [What is Bitcoin?](https://help.coinme.com/en/articles/14669657-what-is-bitcoin.md): The first cryptocurrency — and still the most widely held.
- [How do crypto cash purchases work?](https://help.coinme.com/en/articles/14669770-how-do-crypto-cash-purchases-work.md): A guide to buying cryptocurrency with cash at a physical location.
- [Why do crypto prices change?](https://help.coinme.com/en/articles/14669830-why-do-crypto-prices-change.md): Understanding why the price you see now might not be the price you see in an hour.
- [What are network fees and why do they change?](https://help.coinme.com/en/articles/14669853-what-are-network-fees-and-why-do-they-change.md): Understanding the fees that go to the blockchain, not to Coinme.
- [Why can't I cancel or reverse a crypto transaction?](https://help.coinme.com/en/articles/14689483-why-can-t-i-cancel-or-reverse-a-crypto-transaction.md): Understanding why crypto works differently from bank transfers.
- [How long do crypto transactions take?](https://help.coinme.com/en/articles/14689552-how-long-do-crypto-transactions-take.md): A guide to processing times for different types of Coinme transactions.
- [How does Coinme keep my account safe?](https://help.coinme.com/en/articles/14689592-how-does-coinme-keep-my-account-safe.md): What Coinme does to protect your account, and what you can do too.
- [What is a wallet address?](https://help.coinme.com/en/articles/14689667-what-is-a-wallet-address.md): Understanding crypto wallet addresses and how to use them safely
- [Common crypto terms you'll see in the Coinme app](https://help.coinme.com/en/articles/14689799-common-crypto-terms-you-ll-see-in-the-coinme-app.md): A quick-reference glossary — no jargon, just plain explanations.

## Create and Manage Account

- [How to log in to your Coinme account](https://help.coinme.com/en/articles/11322779-how-to-log-in-to-your-coinme-account.md): Sign in securely to your Coinme account on the mobile app or web.
- [Where can I download the Coinme Mobile App?](https://help.coinme.com/en/articles/8219189-where-can-i-download-the-coinme-mobile-app.md): Links to download the Coinme Mobile App
- [Password Reset Instructions](https://help.coinme.com/en/articles/8219169-password-reset-instructions.md): Reset your password or update it from your account.
- [How to buy cryptocurrency](https://help.coinme.com/en/articles/8218989-how-to-buy-cryptocurrency.md)
- [How to sell cryptocurrency](https://help.coinme.com/en/articles/8219045-how-to-sell-cryptocurrency.md): Sell your crypto your way — cash pickup or debit card.
- [Issue with my identification verification](https://help.coinme.com/en/articles/8219162-issue-with-my-identification-verification.md): Understanding ID verification issues and how to resolve them
- [Additional Information Questions](https://help.coinme.com/en/articles/8218628-additional-information-questions.md)
- [Why Does Coinme Require A Phone Number To Open An Account?](https://help.coinme.com/en/articles/8219185-why-does-coinme-require-a-phone-number-to-open-an-account.md): Coinme requires a valid phone number to open an account
- [Coinme App Notifications](https://help.coinme.com/en/articles/8218675-coinme-app-notifications.md): How do I turn off Coinme App Notifications?
- [About Coinme Transaction Limits](https://help.coinme.com/en/articles/8219025-about-coinme-transaction-limits.md)
- [Time Limit Has Expired. Please Produce New Validation Code](https://help.coinme.com/en/articles/8219174-time-limit-has-expired-please-produce-new-validation-code.md): Phone validation codes must be entered quickly to confirm your phone number.
- [Not Receiving Coinme Text Messages?](https://help.coinme.com/en/articles/8219069-not-receiving-coinme-text-messages.md): Not receiving our text messages for account verification purposes? See these instructions to check and modify your cell phone settings.
- [My account is locked](https://help.coinme.com/en/articles/8219128-my-account-is-locked.md): This article explains what it means when your Coinme account is locked and what you can expect next.
- [How to create a Coinme account](https://help.coinme.com/en/articles/8865506-how-to-create-a-coinme-account.md): Helpful information on how to create an account, how to log in, and how to reset your password.
- [Coinme Services Removal in Vermont](https://help.coinme.com/en/articles/9518428-coinme-services-removal-in-vermont.md)
- [How can I update my phone number?](https://help.coinme.com/en/articles/10099683-how-can-i-update-my-phone-number.md): How to update the mobile phone number associated with your Coinme account
- [What should I expect after submitting a request to update my account email?](https://help.coinme.com/en/articles/11994661-what-should-i-expect-after-submitting-a-request-to-update-my-account-email.md)
- [How can I complete my account verification to unlock all features on Coinme?](https://help.coinme.com/en/articles/11995060-how-can-i-complete-my-account-verification-to-unlock-all-features-on-coinme.md): Verify your identity to start transacting on Coinme — choose the method that works best for you.
- [Where can I use Coinme?](https://help.coinme.com/en/articles/13836232-where-can-i-use-coinme.md): Learn about Coinme's service availability and how to check if cryptocurrency services are accessible in your location
- [Why you need to provide your SSN to sell cryptocurrency](https://help.coinme.com/en/articles/14465706-why-you-need-to-provide-your-ssn-to-sell-cryptocurrency.md): Step-by-step guide to submitting your SSN and completing tax verification so you can sell cryptocurrency on Coinme

## Account Security

- [What Coinme will NEVER do](https://help.coinme.com/en/articles/8219141-what-coinme-will-never-do.md): This article covers the many things that someone from Coinme will never ask or tell a customer to do
- [Someone has scammed me. What should I do?](https://help.coinme.com/en/articles/8219125-someone-has-scammed-me-what-should-i-do.md): Steps to take if you feel you have been scammed
- [Is My Information Secure?](https://help.coinme.com/en/articles/8219123-is-my-information-secure.md): Coinme strongly values the security of our customers’ information.
- [Customer Protection Form](https://help.coinme.com/en/articles/8945705-customer-protection-form.md): Fill out this form if you feel you have been a victim of a scam or fraud
- [Identity Verification Questions](https://help.coinme.com/en/articles/9296049-identity-verification-questions.md): If you are logged out and need to submit a request to support.
- [What to do if you've been scammed at a Coinstar Kiosk](https://help.coinme.com/en/articles/9558074-what-to-do-if-you-ve-been-scammed-at-a-coinstar-kiosk.md): Instructed to deposit cash at a Coinstar Kiosk? Read this first
- [Legal Inquiry Form](https://help.coinme.com/en/articles/8971474-legal-inquiry-form.md)
- [Information for Law Enforcement or Legal Representatives](https://help.coinme.com/en/articles/9591915-information-for-law-enforcement-or-legal-representatives.md)
- [Step-by-Step Guide: Verifying Your Coinme Account Using Email 2FA](https://help.coinme.com/en/articles/9768030-step-by-step-guide-verifying-your-coinme-account-using-email-2fa.md)
- [How to avoid cryptocurrency scams](https://help.coinme.com/en/articles/10139767-how-to-avoid-cryptocurrency-scams.md): Cryptocurrency transactions are irreversible. Once you send crypto to someone, that transfer cannot be undone — making it critical to verify who you're sending to before you act.

## Cash Transactions

- [I entered the wrong phone number at the Coinstar Kiosk, what can I do?](https://help.coinme.com/en/articles/8219062-i-entered-the-wrong-phone-number-at-the-coinstar-kiosk-what-can-i-do.md): Did you associate your purchase with the wrong phone number at the Coinstar machine?
- [Coinme Pricing & Fees](https://help.coinme.com/en/articles/10707822-coinme-pricing-fees.md)
- [How do I sell Cryptocurrency for cash pick-up at ReadyCode locations?](https://help.coinme.com/en/articles/8218952-how-do-i-sell-cryptocurrency-for-cash-pick-up-at-readycode-locations.md): Selling Crypto through ReadyCode locations
- [Is There an Age Requirement for Using a Kiosk?](https://help.coinme.com/en/articles/8219065-is-there-an-age-requirement-for-using-a-kiosk.md): Yes, please be aware of the requirements listed.
- [How to find a Coinme location](https://help.coinme.com/en/articles/9617365-how-to-find-a-coinme-location.md): Find locations to buy and sell cryptocurrency near you using the Coinme app or website
- [How to buy cryptocurrency with Coinme Cash - Complete guide](https://help.coinme.com/en/articles/11725229-how-to-buy-cryptocurrency-with-coinme-cash-complete-guide.md)
- [What cryptocurrencies can I buy at Coinstar Kioks?](https://help.coinme.com/en/articles/8219085-what-cryptocurrencies-can-i-buy-at-coinstar-kioks.md)
- [How to buy cryptocurrency at a Coinstar kiosk](https://help.coinme.com/en/articles/13602617-how-to-buy-cryptocurrency-at-a-coinstar-kiosk.md): Buy cryptocurrencies with cash instantly: complete guide to Coinstar kiosks purchases

## Debit Card Transactions in App

- [How to link a debit card](https://help.coinme.com/en/articles/10444269-how-to-link-a-debit-card.md): Add a debit card to your Coinme account
- [How to buy with your debit card](https://help.coinme.com/en/articles/10444375-how-to-buy-with-your-debit-card.md): Buy cryptocurrency with your debit card quickly and easily
- [How to sell to your debit card](https://help.coinme.com/en/articles/8219050-how-to-sell-to-your-debit-card.md): Sell your crypto to your debit card
- [How to Remove a Debit Card](https://help.coinme.com/en/articles/10444337-how-to-remove-a-debit-card.md): How to remove a debit card from your Coinme account

## Send and Receive Transactions

- [How to Send Cryptocurrency](https://help.coinme.com/en/articles/8219059-how-to-send-cryptocurrency.md)
- [Can I Cancel a Sent Transaction?](https://help.coinme.com/en/articles/8218642-can-i-cancel-a-sent-transaction.md): Transaction Management
- [How to receive cryptocurrency](https://help.coinme.com/en/articles/8218739-how-to-receive-cryptocurrency.md): What to expect when someone sends crypto to your Coinme Wallet
- [USDC on Stellar](https://help.coinme.com/en/articles/8219090-usdc-on-stellar.md)
- [How to swap crypto in the Coinme app](https://help.coinme.com/en/articles/16414487-how-to-swap-crypto-in-the-coinme-app.md): Exchange one cryptocurrency for another directly in your Coinme Wallet, with no blockchain fees.

## Other Troubleshooting

- [Common causes of unconfirmed transactions](https://help.coinme.com/en/articles/8218671-common-causes-of-unconfirmed-transactions.md): Why is my transaction not confirmed?
- [How to share your wallet address](https://help.coinme.com/en/articles/8219176-how-to-share-your-wallet-address.md): Find and share your Coinme Wallet address to receive cryptocurrency
- [Coinme and Blockchain Transactions: A Comprehensive Guide](https://help.coinme.com/en/articles/8170204-coinme-and-blockchain-transactions-a-comprehensive-guide.md): An explanation of Coinme's blockchain transactions
- [MATIC Supported Network](https://help.coinme.com/en/articles/8421802-matic-supported-network.md)
- [Fees](https://help.coinme.com/en/articles/8170181-fees.md): Fees page info
- [Coinme reimbursement process](https://help.coinme.com/en/articles/8169681-coinme-reimbursement-process.md): How to request a reimbursement for unredeemed vouchers or eligible purchases
- [Cashing a Coinme Check](https://help.coinme.com/en/articles/8218662-cashing-a-coinme-check.md): Steps to cashing your Coinme check
- [I can’t sign in to my Coinme account](https://help.coinme.com/en/articles/9558174-i-can-t-sign-in-to-my-coinme-account.md): Can't access your account? Here's how to fix it.
- [General Troubleshooting](https://help.coinme.com/en/articles/9592357-general-troubleshooting.md): General Troubleshooting Guide for Coinme:
- [What happens when your Coinme account is terminated, and what should you know next?](https://help.coinme.com/en/articles/11994634-what-happens-when-your-coinme-account-is-terminated-and-what-should-you-know-next.md): What happens when your Coinme account is terminated, and what should you know next?
- [How to whitelist Coinme email addresses](https://help.coinme.com/en/articles/13744946-how-to-whitelist-coinme-email-addresses.md): Never miss important account updates by adding Coinme to your safe sender list
- [How to follow up on your support ticket](https://help.coinme.com/en/articles/15402336-how-to-follow-up-on-your-support-ticket.md): Everything you need to know about checking your ticket status and continuing the conversation with our team.

## Legal

- [Disclosures](https://help.coinme.com/en/articles/10535881-disclosures.md)
- [Privacy Policy](https://help.coinme.com/en/articles/9039704-privacy-policy.md)
- [Terms of Service](https://help.coinme.com/en/articles/9039676-terms-of-service.md)
- [Licensing](https://help.coinme.com/en/articles/9039706-licensing.md)