The Reimbursement Process
Submit a Ticket
In order to initiate the Reimbursement Process, you must complete a Reimbursement Form Ticket.
Select the Submit Reimbursement Form button below
A window will open in the bottom right of the screen; select Create ticket
Complete all the fields shown in the ticket/reimbursement form
Once the ticket has been submitted with all requested information, it will be reviewed by a Reimbursement Specialist.
Submit Reimbursement Form
Click Here
Next Steps:
1. If any further information is needed, the Reimbursement Specialist will be in contact to request this from you. Once all the information requested has been provided and verified by our Reimbursement Specialist, you will receive an email confirmation.
2. A reimbursement check for the approved amount will be issued and delivered to your state-issued ID mailing address within 10-15 business days after all documentation is submitted and approved.
Note: Checks are mailed in bulk on a weekly basis. Shipping information will be shared once checks are shipped
Request delivery to a different Address
If the address you are requesting to use is different you will need to provide proof to verify the address you are requesting to send reimbursement to.
To verify your address we require a picture of a physical utility bill, lease, or bank statement with your current address and your name.
Reimbursement of Unredeemed Coinstar Vouchers
If you require reimbursement for any unredeemed Coinstar vouchers, you must also complete an ownership verification.
This verification is for your protection to confirm that you are in physical possession of the voucher(s) and requires a:
Selfie of yourself holding your unredeemed voucher(s)
If you no longer possess the physical voucher(s), please notify us at your earliest convenience and we will guide you through additional verification steps to confirm your proof of purchase.
These may include details such as:
The time and date of purchase,
The location (City, State, Store Location)
Your phone number
Any other relevant qualifying information
The customer support agent will verify the image and information submitted and proceed to the next steps in the process.
A specialist will verify the image submitted and issue reimbursement questions to the e-mail address associated with your account if we require more information to verify the purchase.
Note: If images do not meet the requirements, the reimbursement will be rejected.
Images requirements
Images we DO accept:
A photo of your identification by itself in clear, visible view.
A photo of you holding your identification in clear, visible view.
A photo of you holding your receipt in clear, visible view; or a photo of your voucher together with your identification in the same image.
For address verification: A picture of a physical utility bill, lease, or bank statement with your current address (it must be a picture of a physical document, screenshots are not accepted)
Images we do NOT accept:
Photocopies or scanned images
Edited, altered, or doctored images
Military IDs
Occupational IDs
Expired IDs
Temporary IDs
For address verification, we do not accept any solicitation (this includes any mail that says “or current resident”) or hand-written addresses for address verification
Notice regarding Assumption of Risk
When processing your Reimbursement request it is important to keep in mind the Assumption of Risk agreed to when purchasing cryptocurrency tokens.
Token values are highly volatile and any Token may lose some or all of its value due to market volatility, lack of demand, market manipulation, and government regulation.
When purchasing tokens you assume full responsibility and agree that Coinme will not have any responsibility or liability for any losses, damages, or other harm you may incur in connection with any or all such risks.
More details about Coinme's refund and assumption of risk policies are available in the Coinme Terms of Service.