The Reimbursement Process
Submit a Ticket
In order to initiate the Reimbursement Process, you must complete a Reimbursement Form Ticket.
Select the 'Submit Reimbursement Form' button below
A window will open in the bottom right of the screen; select 'Create ticket'
Complete all the fields shown in the ticket/reimbursement form
Once the ticket has been submitted with all requested information, it will be reviewed by a Reimbursement Specialist.
Next Steps:
1. If any further information is needed, the Reimbursement Specialist will be in contact to request this from you. Once all the information requested has been provided and verified by our Reimbursement Specialist, you will receive an email confirmation.
Important: Reimbursement amounts are based on the current value of the cryptocurrency. This is determined by our specialty department at the time of processing.
2. A reimbursement check for the approved amount will be issued and delivered to your state-issued ID mailing address within ten business days.
Note: A tracking number can be provided at customer request once the check has been issued.
Request To a Different Address
If the address you are requesting to use is different you will need to provide proof to verify the address you are requesting to send reimbursement to.
To verify your address we require an image of certified mail with your name and the address that is being requested to be used for reimbursement.
Coinstar Voucher Ownership Verification
If you require reimbursement for unused Coinstar vouchers, you must provide a Selfie photo of yourself holding your unredeemed voucher(s). Additional information may be required.
If you no longer possess the physical voucher(s), please notify us at your earliest convenience. We will then guide you through additional verification steps to confirm your proof of purchase. These may include details such as: the time and date of purchase, the location (City, State, Store Location), the phone number used at the time of purchase, and any other relevant qualifying information.
A specialist will verify the image submitted and issue reimbursement questions to the e-mail address associated with your account if we require more information to verify the purchase.
To verify ownership we require specific documentation. Please use this article as a resource to get the correct images to us to ensure speedy processing.
Note: If images do not meet the requirements, the reimbursement will be rejected.
Images we do not accept:
Photocopies or scanned images
Edited, altered, or doctored images
Military IDs
Occupational IDs
Expired IDs
Temporary IDs
For address verification, we do not accept any solicitation (this includes any mail that says “or current resident”)
Hand-written addresses for address verification
Images we do accept:
A photo of your identification by itself in clear, visible view.
A photo of you holding your identification in clear, visible view.
A photo of you holding your receipt in clear, visible view; or a photo of your voucher together with your identification in the same image.
We would also like to confirm if the mailing address on your identification is valid to use for your shipment.
If not, please include a photo of your mailing address from a verifiable source (such as a utility bill, invoice, etc.).
Please note that solicitation mailings and hand-written addresses are not accepted.
If you require reimbursement for any unused Coinstar vouchers, you must also complete an ownership verification.
This verification is for your protection to confirm that you are in physical possession of the voucher(s) and requires a:
'Selfie' photo of yourself holding your unredeemed voucher(s)
If you no longer possess the physical voucher(s), please notify us at your earliest convenience and we will guide you through additional verification steps to confirm your proof of purchase.
These may include details such as:
The time and date of purchase,
The location (City, State, Store Location)
Your phone number
Any other relevant qualifying information
The customer support agent will verify the image and information submitted and proceed to the next steps in the process.
Notice regarding Assumption of Risk
When processing your Reimbursement request it is important to keep in mind the Assumption of Risk agreed to when purchasing cryptocurrency tokens.
Reimbursement amounts are based on the current value of the cryptocurrency.
Token values are highly volatile and any Token may lose some or all of its value due to market volatility, lack of demand, market manipulation, and government regulation.
When purchasing tokens you assume full responsibility and agree that Coinme will not have any responsibility or liability for any losses, damages, or other harm you may incur in connection with any or all such risks.
More details about Coinme's refund and assumption of risk policies are available in the Coinme Terms of Service.