Creating an account
To buy, sell, send, and receive cryptocurrencies on Coinme, you'll need to create an account. Our services are currently only available in the U.S.
Important: Account creation is only available through the Coinme mobile app for iOS and Android devices. Once your account is created, you can log in from either the mobile app or the Coinme website using the same credentials.
Requirements to create an account
Age: +18 years old
Valid mobile number: Provided by a cellular service provider (such as T-Mobile, AT&T, etc.). A valid cellular number is used to validate that you are a real person and to secure your account.
Provide personal information: Your full name (as it appears on your ID), email address, date of birth, and residential address
Government-issued ID: For identity verification (driver's license or state-issued ID card)
We do not accept all VoIP carriers. If you need to verify if you can use your number, reach out to Customer Support.
Note: As a licensed money transmitter, Coinme is required to identify our customers at the time of purchase to prevent fraud, money laundering, or criminal activity from being involved with our service. To unlock the full potential of Coinme, ID verification is required.
Account verification levels
When you first create a Coinme account, you'll have limited functionality. To access all features, you'll need to upgrade your account through identity verification.
Unverified accounts can:
Buy at Coinstar kiosks
Send cryptocurrencies
Receive cryptocurrencies
Verified accounts unlock:
Ability to sell cryptocurrencies
Digital buy and sell using your debit card
Higher transaction limits
Two verification methods
Option 1: Social Security Number (recommended)
Fastest verification method (within seconds)
Unlocks the highest transaction limits Coinme offers
Information is encrypted and secure
Option 2: Government-issued ID + selfie
Alternative to providing SSN
Unlocks higher transaction limits (but not the highest)
Requires photo of ID front and back, plus a selfie
Note: Coinme is required to collect Social Security Numbers for customers who sell crypto and want to unlock the highest purchasing limits. See ssa.gov for more information on Social Security Numbers.
Step by step guides
Creating your account
Creating your account
Important: Do not create a new account if you have previously created an account. If you need assistance logging in or have forgotten your information, reach out to customer support.
Step 1: Download and open the app
Download the Coinme app from the App Store (iOS) or Google Play Store (Android), then tap Create free account.
Step 2: Enter your information
Fill out the sign-up form with:
Phone number: Your mobile phone number
Email address: A valid email address
Password: Create a strong password
Note: Your password should be unique to you and should never be shared with anyone.
Step 3: Verify your phone number
A 6-digit verification code will be sent to your mobile device. Enter the code in the field provided and tap Continue.
Step 4: Provide personal details
Enter the following information:
Full name: As it appears on your government-issued ID
Date of birth: Your date of birth
Tap Continue when finished.
Note: The name you provide must match the name on your ID for verification to succeed.
Step 5: Enter your location
Provide your residential address information. This verifies that you are in a location where Coinme services are available.
Important: The United States is selected by default under "Country" and cannot be changed. Coinme only operates within the United States, so you cannot create an account if you are located outside the U.S.
Step 6: Account created
Congratulations! You now have a Coinme account. At this point, you can:
Continue with the verification process to unlock all features
Maybe later to skip verification and complete it at another time
Note: Unverified accounts can buy (at Coinstar kiosks), send, and receive cryptocurrencies. You won't be able to sell cryptocurrencies or use digital buy/sell features until you verify your account.
Identity verification
Identity verification
After creating your account, you'll be prompted to verify your identity. Choose one of the two methods below.
Method 1: Verify with Social Security Number (recommended)
Method 1: Verify with Social Security Number (recommended)
This is the fastest way to verify your account and unlock the highest transaction limits.
Step 1: Begin verification
Once your account is approved, select Continue to start the verification process.
Step 2: Enter your SSN
Provide your Social Security Number. With your SSN, we can find all the information required to verify your account within seconds. Once you've entered your SSN, select Continue.
Step 3: Review your information
We'll present the information we found using your Social Security Number. Review it carefully to ensure everything is accurate and up-to-date. If you need to make edits, select the Edit link at the bottom of each section. Once everything looks correct, select Continue to submit.
Step 4: Verification complete
Success! Your account has been verified. You now have the ability to sell cryptocurrencies and access the highest transaction limits we offer.
What if something goes wrong?
If you're unable to verify your account on your first attempt, you can try a second time. If both attempts are unsuccessful, contact customer support so an agent can manually review your account.
Method 2: Verify with government-issued ID + selfie
Method 2: Verify with government-issued ID + selfie
If you prefer not to provide your Social Security Number, you can verify using a photo of your government-issued ID.
Note: While this method grants access to higher transaction limits, you won't be able to access the highest transaction limits that Coinme offers to customers who provide their SSN.
Best practices for ID photos:
Use a plain dark surface with good contrast
Ensure proper lighting (daylight or well-lit room)
Avoid using flash to prevent glare
Hold your device steady to avoid blurry images
Make sure no fingers are covering any part of the ID
Remove the ID from any wallet or holder
Step 1: Take a photo of the front of your ID
Follow the prompts and tap Launch camera to begin.
Rotate your phone horizontally and center your ID within the frame. Ensure:
All 4 corners are visible
The ID is on a dark, plain surface (preferably black paper or cloth)
The ID is not in a wallet or case
There is no glare on the ID
The image is clear and not blurry
Step 2: Take a photo of the back of your ID
After the front image is accepted, you'll be asked to photograph the back of your ID. Follow the same guidelines as step 1, ensuring the barcode is clearly visible.
Step 3: Take a selfie
Tap Launch camera to take a selfie. This helps us verify that you are the person shown on the ID. Make sure:
Your face is clearly visible
You're in a well-lit area
Your face fills most of the frame
You're not wearing sunglasses or a hat
Step 4: Review and submit
You'll be asked to verify that all information is accurate. Review carefully, then tap Verify Information to complete the verification process.
Step 5: Verification complete
Once your identity is successfully confirmed, you'll be directed to set up your wallet.
Troubleshooting ID verification issues:
If you encounter errors during ID verification, ensure your photos meet these requirements:
Plain dark background: Use a solid black or dark-colored surface
All corners visible: The entire ID must be within the frame
No glare: Avoid reflections from lighting
Well-lit: Use natural daylight or a well-lit room (avoid flash)
Clear and steady: Hold your device still to prevent blur
No obstructions: Don't hold the ID in your hand or cover any part
Correct images: Submit front of ID, back of ID, and selfie in the correct order
Note: Passports and expired IDs are not accepted.
If you continue to have issues, visit this article or contact support.
Setting up your wallet passcode
Setting up your wallet passcode
After verification is complete, you'll need to set up a 6-digit passcode to secure your wallet.
Step 1: Create your passcode
Enter a 6-digit PIN number of your choice.
Step 2: Confirm your passcode
Re-enter the same PIN to confirm it.
Step 3: Setup complete
You'll be directed to the home page. Your account is now fully set up and ready to use.
Logging in to your account
Logging in to your account
Once you've created your account, you can log in using either:
The Coinme mobile app (iOS or Android)
A web browser at account.coinme.com
Use the same email and password you created during the account setup process.
Important: Coinme will never ask for your password. Account sharing is against our Terms of Service and may result in permanent account closure.
Resetting your password
Resetting your password
If you forgot your password
Visit account.coinme.com
Click Forgot password?
Enter your email address
Check your email for a link and instructions to create a new password
Note: You must have access to the email address associated with your account. If you no longer have access to this email, use the chat icon in the lower right corner to speak with our support team.
If you want to change your password
If you know your current password and have access to your account:
1. Log in to your account on the web at account.coinme.com
2. Select the dropdown icon next to your name in the upper-right corner
3. Choose Change password from the menu
4. You will be prompted to enter the current password, as well as enter and confirm the new password.
5. Click Change password to save
Password best practices:
Use a password at least 12 characters long
Consider using a random password generator like Lastpass (no account required)
Store your password somewhere safe
Never share your password with anyone
Frequently asked questions
I'm not receiving the text message for authentication. What do I do?
I'm not receiving the text message for authentication. What do I do?
If you're using a third-party messaging/SMS program like Google Voice or TextNow, you may not be able to receive the text messages required for validation. Unfortunately, you won't be able to create an account with these services.
If you're using a cellular service provider but still not receiving texts, visit this article for more information.
I had an error during identity verification. What do I do?
I had an error during identity verification. What do I do?
If you encounter issues during the ID verification process, verify that your pictures meet the image guidelines. Do not create a second account.
Can I create an account from outside the United States?
Can I create an account from outside the United States?
No. Coinme services are only available to U.S. residents. You must be located in the United States to create and use a Coinme account.
Why can't I create an account through the website?
Why can't I create an account through the website?
Account creation is currently only available through the Coinme mobile app. However, once your account is created, you can log in and use Coinme services from both the mobile app and the website.
For other issues not listed above, please contact customer support.