We know how frustrating it is when you're waiting for an important email — like a verification code or transaction confirmation — and it never arrives. Sometimes our emails can end up in your spam folder or get blocked entirely. The good news? You can easily fix this by whitelisting (or adding to your safe sender list) Coinme's email addresses.
This article will show you exactly how to make sure you receive all emails from Coinme, with step-by-step instructions for Gmail, Outlook, and Yahoo.
Why you might not be receiving emails from Coinme
If you're not receiving emails from Coinme, they're likely being filtered into your spam or junk folder. Email providers use automated filters to protect you from unwanted messages, but sometimes legitimate emails get caught by mistake. Whitelisting our email addresses tells your email provider that messages from Coinme are safe and should always be delivered to your inbox.
Coinme email addresses to whitelist
Add these email addresses to your safe sender list:
Pro tip: If you've already received an email from Coinme in your spam folder, you can use it to whitelist us. We'll show you how in the steps below.
How to whitelist Coinme in Gmail
How to whitelist Coinme in Gmail
Method 1: From an existing email
Open Gmail and check your Spam folder
Find any email from Coinme
Click the email to open it
At the top of the email, click Not spam
The email will move to your inbox, and future emails from that sender should arrive in your inbox
Method 2: Create a filter
Click the gear icon in the top right corner
Select See all settings
Click the Filters and Blocked Addresses tab
Click Create a new filter
In the From field, enter: [email protected]
Click Create filter
Check the box Never send it to Spam
Check the box Also apply filter to matching conversations (optional, to fix existing emails)
Click Create filter
Repeat steps 4-9 for [email protected] and [email protected]
How to whitelist Coinme in Outlook
How to whitelist Coinme in Outlook
Click the gear icon in the top right corner
Select View all Outlook settings
Go to Mail > Junk email tab
Under Safe senders and domains click Add
Enter: coinme.com (this whitelists all Coinme email addresses)
Click Save
How to whitelist Coinme in Yahoo
How to whitelist Coinme in Yahoo
Method 1: From an existing email
Open Yahoo Mail and check your Spam folder
Find any email from Coinme
Click the email to select it
Click the Not Spam button at the top
The email will move to your inbox
Method 2: Add to contacts
In Yahoo Mail, click Contacts in the left sidebar (or the icon in the top right)
Click Add a new contact or the + icon
Enter the email address: [email protected]
Enter a name like "Coinme Support"
Click Save
Repeat for [email protected] and [email protected]
What to do if you're still not receiving emails
If you've whitelisted Coinme and you're still not receiving emails:
Check all folders: Look in Spam, Junk, Promotions, Updates, and Trash folders
Verify your email address: Make sure the email address on your Coinme account is correct
Log in to Coinme
Go to your account settings
Check that your email is entered correctly with no typos
Check your email storage: If your inbox is full, new emails can't be delivered
Wait a few minutes: Sometimes there's a delay in email delivery
Request a new email: If you're waiting for a verification code, try resending it from your Coinme account
Still need help?
If you're still experiencing issues with emails after whitelisting Coinme, our support team is here to help.
Contact us with:
- Your registered email address
- Which email provider you use
- A description of which emails you're not receiving
We'll work with you to make sure you never miss another important update.