How to Contact Us
AI Chatbot (Recommended)
Contact our support team through the AI chatbot for the quickest assistance. Access the chatbot by clicking the "Help" button:
If you have an account: Log in at account.coinme.com and click "Help" in the top right
If you don't have an account: Click "Help" in the bottom right at help.coinme.com
If the chatbot can't resolve your issue, you'll receive a ticket form to connect with a support agent. You must complete and submit the form for an agent to assist you.
After submitting your ticket: You'll receive support updates via email. You can reply directly to those emails to continue the conversation with our team.
Phone
Call us at: +1 888 459 9780
Mailing Address
600 1st Ave., Suite 330, PMB 77544
Seattle, WA 98104
Getting help faster
The most common delay in support requests is identity verification. To expedite your request: Log in to your account before contacting support.
If you cannot log in, have this information ready:
Phone number associated with your account
Email address associated with your account
State-issued ID (current, not expired)
Voucher number (if applicable)
Note if you opened multiple accounts or if your voucher phone number differs from your account phone number
Note: Passports and expired IDs cannot be accepted for verification.
Tips for ID verification
If you're having trouble with identity verification or need to submit ID photos, see our detailed guide: ID Verification Photo Requirements
Submitting ID photos
If our support team requests additional documentation, you can attach images when replying to your support ticket via email or chat.
Quick tips for clear ID photos:
Place ID on a dark, plain surface (not in your hand or wallet)
Ensure all 4 corners are visible within the camera frame
Use good lighting and avoid glare or flash
Hold your device steady to prevent blurry images
Fill the entire guide outline with your ID when prompted
Important: Screenshots, photos of screens, or images of images are NOT acceptable for verification.
Common mistakes to avoid:
Blurry or Unfocused Photos
Partial ID Visibility
Poor Lighting
Improper Selfie Framing
Following these tips will help us to quickly and accurately review the images you provide.