Note: Passports and Expired IDs are not accepted.
If you are having trouble completing the ID verification process, here are some best practices to get the best possible images.
ID should be placed on a dark surface.
The process works best when there is a contrast between the ID and the surface on which it is placed. You might have to scan it multiple times if there is low contrast between the ID and the surface. Preferably a plain black paper or a black sheet with no text or printing on it.
Ensure that the document is not in a wallet or purse. The ID needs to be removed from any container before trying to take the photos to minimize any glare or reflection.
Confirm that you are providing the correct image when requested: Front of ID, Back of ID (Barcode), and a separate selfie photograph.
ID must be placed on a plain surface.
Holding the document in your hand and scanning it might be rejected as well if key elements are obstructed. Use a plain background and ensure fingers are not obscuring the document.
All 4 corners are visible
When you take photos of your ID, make sure to align the edges of the ID within the camera screen.
Right distance between the ID and device:
Hold the device over the ID at a distance where the ID card is completely inside the camera screen.
No glare.
When you scan the document, please make sure there is no glare on it. You might have to scan it multiple times if there is glare.
Avoid dark areas.
Scan the document in well-lit areas and not in dark rooms or areas. The ideal is a normal daylight or a well-lit room. Flash from your phone may cause additional glare which could trigger a rejection.
Hold steady.
Try not to shake the device when you are taking the image of the ID document. A shaky photo could lead to blurry images complicating verification.
Fill the Guide with the Document.
When requested be sure to fill the entire guide outline with the front of the license, and then with the full barcode from the back of your license.
If you are having any other issues not listed above you may need to Contact Support