When you first create a Coinme account, you won't be able to complete any transactions. Identity verification is required to transact on Coinme. The verification method you choose determines which features and transaction limits you'll have access to. This article walks you through both available verification methods.
Verification methods and features unlocked
Coinme offers two ways to verify your identity. Both are secure — choose the one that works best for you.
| Government-issued ID + selfie | Social Security Number |
Unlocks | Only buying, receiving and sending | All Coinme features: Buying, selling, receiving and sending |
Transaction limits | Limited | Highest |
Time to verify | Varies | Seconds |
What you'll need | Photo ID (front + back) and a selfie | Your SSN |
Note: Coinme is required to collect Social Security Numbers for customers who want to sell crypto and unlock the highest transaction limits. See ssa.gov for more information.
Step-by-step guides
Verify with Social Security Number (recommended)
Verify with Social Security Number (recommended)
This is the fastest way to verify your account, unlock the ability to sell crypto and access the highest transaction limits
Step 1: Enter your SSN
Enter your Social Security Number and tap Continue. Your information is encrypted and secure.
Step 2: Review your information
Review the information retrieved using your SSN — full name, address, last digits of SSN, date of birth, and mobile phone number. If our system doesn't find a match, you'll be prompted to edit the fields to fix what is incorrect. Once everything looks accurate, tap Continue.
Step 3: Verification complete
Your account has been upgraded! You are now approved to transact up to $5,000 in cash per day and $20,000 in digital payments per day. Tap Transact Now to get started.
What if something goes wrong? If you're unable to verify your account on your first attempt, you can try a second time. If both attempts are unsuccessful, please contact Coinme Customer Support.
Verify with government-issued ID + selfie
Verify with government-issued ID + selfie
If you prefer not to provide your SSN, you can verify using a government-issued ID. Note that this method does not unlock selling features or the highest transaction limits.
Note: Passports and expired IDs are not accepted.
Best practices for ID photos:
Use a plain dark surface with good contrast
Ensure proper lighting (daylight or well-lit room)
Avoid using flash to prevent glare
Hold your device steady to avoid blurry images
Make sure no fingers are covering any part of the ID
Remove the ID from any wallet or holder
Step 1: Tap the government-issued ID banner
Tap the banner to verify your ID.
Step 2: Review the verification steps
You'll see an overview of the 3 steps ahead: a photo of your ID, a selfie, and a review of your information. Tap Continue to proceed.
Step 3: Take a photo of the front of your ID
Tap Launch Camera.
If prompted, tap Ok to allow camera access.
Center your ID within the frame, and hold steady — the app will take the photo automatically when your ID is in focus.
Ensure:
All 4 corners are visible
The ID is on a dark, plain surface (preferably black paper or cloth)
The ID is not in a wallet or case
There is no glare on the ID
The image is clear and not blurry
Step 4: Take a photo of the back of your ID
Flip your ID and tap Launch Camera. Follow the same guidelines, making sure the barcode is clearly visible.
Step 5: Take a selfie
Tap Launch Camera and center your face inside the oval on screen. The photo will be taken automatically.
Make sure:
Your face is clearly visible
You're in a well-lit area
Your face fills most of the frame
You're not wearing sunglasses or a hat
Step 6: Verify your information
Tap Verify Information to complete the final review of your legal name and address.
Step 7: Verification complete
Your account has been upgraded. You are now approved to transact up to $2,900 in cash per day and $2,900 in digital payments per day. Tap Transact Now to get started.
What if something goes wrong? If you encounter errors during ID verification, ensure your photos meet the guidelines above. If you continue to have issues, visit the article Issue with my identification verification.
Frequently asked questions
Can I upgrade my account verification level later?
Can I upgrade my account verification level later?
Yes. To unlock higher transaction limits you can upgrade your account by completing the SSN verification.
Tap your profile icon to open your Account information
Tap on Transaction limits
Tap the Upgrade Your Account Today! banner
Why do I need to verify my identity?
Why do I need to verify my identity?
As a licensed money transmitter, Coinme is required to verify customer identities to prevent fraud and comply with regulations. Verification also protects your account and enables secure transactions.
My verification failed — what should I do?
My verification failed — what should I do?
You'll have a second attempt available. If both fail, please reach out to customer support — do not create a new account.
Is my information safe?
Is my information safe?
Yes. All personal information provided during verification, including your SSN, is encrypted and stored securely.
Need help creating a Coinme account from scratch? See How to create a Coinme account.