What Coinme does
Identity verification. Before you can transact, Coinme requires identity verification. This makes it harder for someone else to open an account in your name or access your funds.
Account monitoring. Coinme monitors accounts for suspicious activity. If we detect something unusual, like a login from an unfamiliar location or a transaction pattern that looks like fraud, we may temporarily lock the account for investigation.
Two-factor authentication (2FA). Coinme uses email-based 2FA to verify account activity. When you perform certain actions, you'll need to confirm via a code sent to your email.
Licensed and regulated. Coinme is a licensed money transmitter (NMLS ID 1185542), subject to state and federal requirements for consumer protection, anti-money laundering (AML), and know-your-customer (KYC) compliance.
What you should do
Use a strong, unique password. Don't reuse passwords from other websites or apps. A good password is at least 12 characters and includes a mix of letters, numbers, and symbols.
Keep your email secure. Your email is your recovery lifeline. If someone gains access to your email, they could potentially access your Coinme account. Use 2FA on your email account too.
Don't share your login information. Coinme will never ask for your password. If anyone, by phone, text, email, or in person, asks for your Coinme password, it's a scam.
Watch for phishing. Scammers create fake websites and emails that look like they're from Coinme. Always access your account through the official Coinme app or by typing coinme.com directly in your browser.
Keep your phone secure. Make sure your phone has a passcode, fingerprint, or face lock enabled.
What Coinme will never do
If any of the following happens, it is not Coinme.
Coinme will never send you money and ask you to buy crypto with it.
Coinme will never ask for your password via phone, email, or chat.
Coinme will never ask you to buy crypto on behalf of someone else.
Coinme will never contact you on social media to offer promotions or request information.
What to do if something goes wrong
If you think your account has been compromised, contact Coinme Customer Support immediately through the app, then change your Coinme password and your email password.
If you've been scammed, see: Someone has scammed me. What should I do?
If your account is locked, see: My account is locked