You can update your phone number directly from the Coinme web app or mobile app. The process includes identity verification steps to keep your account secure.
Update Phone Number - Mobile App
Update Phone Number - Mobile App
Step 1: Open the account menu
Open the Coinme app
From your main balance screen, tap the profile icon (top-right)
Step 2: Go to account information
On the Account screen, tap Account information
Step 3: Start the phone number update
Under Contact info, find Mobile phone number
Tap Edit next to your current phone number
Step 4: Verify your identity via email
Enter the 6-digit code sent to your account email address
Note: The email verification code is valid for 30 minutes. If you don't see the email in your inbox, tap Resend code via email.
Step 5: Enter your new phone number
Type your new mobile number
Tap Continue
Reminder: Your mobile phone number must be the one you use for purchases associated with your Coinme account.
Step 6: Verify your new phone number by SMS
Enter the 6-digit code sent via SMS to your new number
Time-sensitive: The SMS verification code is valid for 2 minutes. If the code doesn't arrive, tap Resend code via SMS.
Step 7: Confirm the update
When complete, you'll see Phone number updated!
Tap I understand to close the confirmation
Update Phone Number - Web Browser
Update Phone Number - Web Browser
Step 1: Access your account settings
Log into your Coinme account at coinme.com
Select the arrow next to your first name in the top right corner
Step 2: Open account information
From the drop-down menu, select Account
Step 3: Start the phone number update
In the account information section, select Update Phone Number
Step 4: Verify your identity via email
Enter the 6-digit 2FA code sent to your account email address
Step 5: Enter your new phone number
Type your new mobile number and select Continue
Step 6: Verify your new phone number by SMS
Enter the 6-digit 2FA code sent via text message to your new number
Step 7: Confirm the update
Once the code is accepted, your phone number update is complete!
Having trouble? If you experience any issues during the verification steps, contact our support team by selecting the chat icon in the lower right corner, or visit Contacting Coinme Customer Support.