You'll need to provide your Social Security Number in order to sell crypto
If you have verified your account by sharing a photo of your ID and selfie, you'll be prompted to share your SSN once you attempt to start a selling transaction for the first time.
Coinme is required to collect SSN for customers who sell crypto. See ssa.gov for more information on Social Security Numbers.
Note: This feature is not available for Mastercard debit cards. It is only available for Visa debit cards at this time.
Step-by-step
After logging into your account, this process is similar on both the Coinme mobile app and through your account on the web.
1. Select Transact
2. Select Sell
3. Select the Coin to Sell
4. Select a Previously Linked Visa Debit Card Or Select Link Card to link a Visa Debit Card to your account
Need Help linking your card?
Follow the steps in this article: How Do I Link a Debit Card to My Coinme Account?
5. After selecting the card you will be selling to, you will be directed to enter the Amount of Coin you want to Sell, then select Continue.
Make sure you account for fees when processing the transaction.
Note: Once the amount is entered, the gray writing will show what the available balance will be after the transaction
6. After selecting Continue, you will be directed to a Confirmation page
7. After verifying the details of the transaction, select Confirm
8. You will be presented with a Verification Request via Passcode, 2FA, or your Fingerprint ID
9. After completing Verification, your sale is Complete!
Troubleshooting Transaction Issues
Verify the expiration date on your card. If your card is expired, you'll need to link a valid debit card.
Check whether you have reached your transaction limits yet. Learn more at About Coinme transaction limits.
You might be in an area where Coinme services aren't available. Learn more at Where Coinme is available.
Ensure that your device's operating system and the Coinme app are up to date. Outdated software can cause compatibility issues.
Ensure that your device has a stable internet connection. Try accessing other websites or apps to verify connectivity.
Restart your device. Sometimes, a simple restart can fix minor technical glitches.
If the issue persists after trying the above steps, contact Coinme Customer Support for further assistance. Provide detailed information about the problem you're experiencing for faster resolution.