If you receive this message, it means that too much time passed between receiving the code and the code being entered. Codes must be entered within 20 seconds.
Please select "Produce a new code" and try again.
Troubleshooting steps for code expiration issue:
1. Check Time Sensitivity:
Ensure that you are entering the verification code promptly after receiving it. The message indicates that codes must be entered within 20 seconds of receipt. If too much time elapses between receiving the code and entering it, the code may expire.
2. Request a New Code:
If the code has expired due to a delay in entering it, select the option to "Produce a new code" on the kiosk interface. This will generate a fresh verification code for you to use.
You can make 5 attempts at entering the 2FA code. After 5 attempts, you will need to wait 15 minutes before being able to try again
3. Verify Network Connection:
Confirm that your mobile device has a stable network connection to receive the code promptly. A poor network connection might lead to delays in receiving the verification code, causing it to expire by the time you attempt to enter it.
4. Check for SMS Delivery Issues:
Ensure that there are no issues with SMS delivery on your mobile device. If you're experiencing delays or inconsistencies in receiving SMS messages, it might affect your ability to receive the verification code in a timely manner.
If you have further concerns please reach out to Customer Support