What Should I Expect After Submitting a Request to Update Account Details with Coinme?
If you submit a request to update your account details, such as your phone number, email address, or to resolve an ATM issue, it goes through a standardized review process managed by Coinme. Here's an outline of what to expect throughout this process:
Submission Process
After submitting your request, it is received by the Coinme support team.
All requests are carefully reviewed in the order they are submitted. Creating multiple inquiries does not expedite this process.
Review and Escalation
In some cases, your request may be escalated to the Customer Specialty Team for additional review, especially for matters requiring more attention, like email or phone number updates.
There is no specified timeframe for when your case will be reviewed, but the process ensures detailed attention to each request.
Communication and Updates
Coinme will keep you updated via email throughout the process. No other communication channels are used for status updates.
Once your account details have been successfully updated and approved, you will receive a notification.
Examples of Typical Requests
To illustrate:
Phone number updates or ATM-related issues: Your case is reviewed by support and escalated as needed; upon approval, your account updates will enable access via the Coinme app or website.
Email address updates: Similar steps apply, with an emphasis on email communication and sequential request handling.
While these highlights cover the general process, customers are encouraged to monitor their email for ongoing updates from Coinme. This process ensures that requests are handled equitably and securely.