Create an Account
In order to buy, sell, send, and receive cryptocurrencies on Coinme, you will have to create an account. Our services are currently only available in the U.S.
There are two ways to create an account:
You can create an account using your web browser at www.coinme.com, or
You can create an account by downloading the Coinme app for iOS and Android phones
Once your account is created you will be able to log into the mobile app or the Coinme website with the same credentials you use during the account creation process.
Note: As a licensed money transmitter, Coinme is required to identify our customers at the time of purchase to prevent fraud, money laundering, or criminal activity from being involved with our service. To unlock the full potential of Coinme, ID verification is required.
What you will need to create an account:
Be 18 Years of Age or Older
Have a valid mobile number provided by a cellular service provider (IE: T-Mobile, AT&T, etc)
A valid cellular number is used to validate that you are a real person and also to secure your account.
In order to create an account, Coinme requires users to provide some basic information such as your full name, email and phone number, address, date of birth, and state of residence.
Note: We do not accept all VoIP carriers, if you need to verify if you are able to use your number reach out to Customer Support
To unlock the full power of Coinme:
When you first create a Coinme account, you will be able to buy (at Coinstar Kiosks), send, and receive cryptocurrencies. In order to be able to sell cryptocurrencies, unlock digital buy and sell (using your debit card), and access higher transaction limits, you will need to upgrade your account.
There are two ways to upgrade your account:
The first one is to provide a photo of your valid driver's license or state-issued ID card. This unlocks the ability to sell cryptocurrencies, digital buy and sell, and give you access to higher transaction limits
The second one is by providing your Social Security Number. When you provide your SSN, in addition to unlocking the ability to sell cryptocurrencies, digital buy and sell, you also gain access to the highest transaction limits Coinme offers to customers
Coinme is required to collect Social Security Numbers (SSN) for customers who sell crypto and that want to unlock the highest purchasing limits. This information is encrypted. See https://www.ssa.gov/ for more info on Social Security Numbers
How to create an account on the Coinme website
How to create an account on the Coinme website
1. To start the account registration process, go to www.coinme.com and click the ‘Create Account’ button on the top navigation menu.
2. Fill out the sign-up form with the Mobile Phone Number you will be using to transact using your account, a valid Email Address, and the Password you will use to access your account.
Do not create a new account if you have previously created an account. If you need assistance logging in or have forgotten your information please reach out to Customer Support: Contacting Customer Support
Note: Your password should be unique to you and should never be shared with anyone.
3. After you have submitted the information requested, a 6-digit verification code will be sent to the mobile phone number that you entered in the previous screen (We do this in order to verify your device). Please enter your code shown in the field below and then click ‘Continue’
4. On the "Next, tell us about yourself" screen, please provide your Full Name as it appears on your ID, and your Date of Birth, and select 'Continue'.
Note: In order to fully unlock the full power of Coinme, ID verification is required, and the name provided here needs to match the name on your ID.
5. Provide your Location. This is to verify that you are in a location where Coinme Services are available.
Important: By default the United States option is always selected under "Country" and you can't change this. Because Coinme only operates within the United States, you cannot create an account if you are located outside of the United States.
6. Congratulations you now have a Coinme Account!
At this point, you will have the option to upgrade your account in order to enable the ability to sell cryptocurrencies, digital buy and sell using your debit card, and access the highest transaction limits Coinme offers to verified customers.
If you wish to continue with the verification process, please select "Continue". If you wish to do this at a later date, simply select "Maybe Later".
Please note that you won't be able to sell cryptocurrencies unless you verified your account. Unverified accounts can buy, send, and receive cryptocurrencies.
Identity Verification
In order to unlock the full power of Coinme including being able to sell cryptocurrencies, digital buy and sell using your debit card, and access higher transaction limits, you will be asked to verify your identity.
The recommended way to verify your identity is by providing your Social Security Number. This will help us find your information within seconds and it is the fastest way to verified your account. In addition to this, by providing your Social Security Number you are able to access the highest transaction limits Coinme offers to customers.
You can still verify your account by providing a photo of your Government-issued ID instead of providing your SSN.
Keep in mind that, while you will still access higher transaction limits by providing a photo of your Government-issued ID, you won't be able to access the highest transaction limits that Coinme offers to customers that provide their SSN.
Providing your SSN
1. Once you get confirmation that your account has been approved, if you wish to verify your account by providing your Social Security Number, please select 'Continue' to start the verification process.
2. On the next screen, you will be asked to provide your Social Security Number. With your SSN we can find all the information required to verify your account within seconds. Once you provide your SSN select 'Continue'.
3. On the next screen we will present to you the information we were able to found with your Social Security Number. On this screen, please verify your information and make sure it is accurate and up-to-date before you submit it. If you need to make edits to this information, you will be able to by selecting the "Edit" link at the bottom of each section. Once everything looks good, please select "Continue" to submit your information.
4. Success! Your account has been verified and you now have the ability to sell cryptocurrencies and you can also access the highest transaction limits we offer.
What if something goes wrong during the verification process?
If you are unable to verify your account during your first attempt, you can try to verify your account a second time. If you are unsuccessful on both attempts, you will have to contact Customer Support to that an agent can manually review your account.
Verification with Photo of ID + Selfie
If you wish to verify your account but don't want to provide your Social Security Number, you can instead provide a photo of your Government-issued ID.
1. In order to verify your identity using your Government-issued ID, you can choose between using the Coinme app for mobile devices or using the desktop version. If you have a mobile device scan the QR code on the screen and login to continue. However, If you have a webcam you may select the ‘Continue on desktop' link to continue on your desktop.
2. Choose ‘From File’ or ‘From Camera’ to take an image of the front of your ID.
Note: Some browsers have a security prompt. Select yes if prompted to allow our website to use your camera.
4. Once the front image is accepted, choose ‘From File’ or ‘From Webcam’ to take an image of the back of your ID.
5. Click on ‘From Camera’ to take a Selfie using your webcam.
Selfie Example:
6. Select 'Continue'. You now have access to all the features of Coinme on the web or on our Mobile App.
Frequently Asked Questions
My phone number will not receive the text message for authentication, what do I do?
If you are using a third-party messaging/SMS program like Google Voice or TextNow you may not be able to receive the text messages required to continue validation. If this is the case, unfortunately you won't be able to create an account.
If you are using a cellular service provider but still not getting texts please visit this article for more information.
If you are having any other issues not listed above please contact Coinme Support
How to create an account using the Coinme mobile app
How to create an account using the Coinme mobile app
Follow the instructions below to create an account using our Coinme mobile application.
Do not create a new account if you have previously created an account. If you need assistance logging in or have forgotten your information please reach out to Customer Support: Contacting Customer Support
1. Open the Coinme app from your Android or iPhone, and tap 'Create Free Account'
2. Fill out the sign-up form with a Phone Number, Email Address, and Password.
Note: Your password should be unique to you and should never be shared with anyone.
3. A 6-digit verification code will be sent to your mobile device. Please enter your code shown in the field below and then click ‘Continue’
4. Provide your Full Name as it appears on your ID, Date of Birth, and select 'Continue'.
Note: In order to fully unlock the full power of Coinme, ID verification is required, and the name provided here needs to match the name on your ID.
5. Provide your Location. This is to verify that you are in a location where Coinme Services are available.
Important: By default the United States option is always selected under "Country" and you can't change this. Because Coinme only operates within the United States, you cannot create an account if you are located outside of the United States.
6. Congratulations you now have a Coinme Account!
At this point, you will have the option to upgrade your account in order to enable the ability to sell cryptocurrencies, digital buy and sell using your debit card, and access the highest transaction limits Coinme offers to verified customers.
If you wish to continue with the verification process, please select "Continue". If you wish to do this at a later date, simply select "Maybe Later".
Please note that you won't be able to sell cryptocurrencies unless you verified your account. Unverified accounts can buy, send, and receive cryptocurrencies.
Identity Verification
In order to unlock the full power of Coinme including being able to sell cryptocurrencies, digital buy and sell using your debit card, and access higher transaction limits, you will be asked to verify your identity.
The recommended way to verify your identity is by providing your Social Security Number. This will help us find your information within seconds and it is the fastest way to verified your account. In addition to this, by providing your Social Security Number you are able to access the highest transaction limits Coinme offers to customers.
You can still verify your account by providing a photo of your Government-issued ID instead of providing your SSN.
Keep in mind that, while you will still access higher transaction limits by providing a photo of your Government-issued ID, you won't be able to access the highest transaction limits that Coinme offers to customers that provide their SSN.
Provide SSN
1. Once you get confirmation that your account has been approved, if you wish to verify your account by providing your Social Security Number, please select 'Continue' to start the verification process.
2. On the next screen, you will be asked to provide your Social Security Number. With your SSN we can find all the information required to verify your account within seconds. Once you provide your SSN select 'Continue'.
3. On the next screen we will present to you the information we were able to found with your Social Security Number. On this screen, please verify your information and make sure it is accurate and up-to-date before you submit it. If you need to make edits to this information, you will be able to by selecting the "Edit" link at the bottom of each section. Once everything looks good, please select "Continue" to submit your information.
4. Success! Your account has been verified and you now have the ability to sell cryptocurrencies and you can also access the highest transaction limits we offer.
What if something goes wrong during the verification process?
If you are unable to verify your account during your first attempt, you can try to verify your account a second time. If you are unsuccessful on both attempts, you will have to contact Customer Support to that an agent can manually review your account.
Verification with Photo of ID + Selfie
1. Follow the prompts to take pictures of your ID.
3. Rotate your phone to take a picture of the front of your ID.
4. Center your legible ID on a dark-colored solid background and take the picture. Visit Image Guidelines for more information
5. After you take the image, you will be asked to take a picture of the back of your ID
6. Center the back of your legible ID on a dark-colored solid background and take the picture
7. You will now be asked to take a selfie to verify you are the person pictured on the ID. Tap on ‘Launch Camera’ to continue
8. Take a ‘selfie’ so the system can verify your identity
9. You will now be asked to verify the information provided is accurate
10. Verify the information is accurate and tap ‘Submit Information
11. Once your identity is successfully confirmed you will then be required to set up your wallet
Setup Passcode
1. Setup your 6-digit wallet PIN number
2. Re-type the same PIN to confirm
3. After Setting your passcode you will be directed to the home page.
Frequently Asked Questions
I had an error during identity verification, what do I do?
If you run into issues during the ID verification process, you will need to verify your pictures meet the Image Guidelines to continue. Please do not create a second account.
My phone number will not receive the text message for authentication, what do I do?
If you are using a third-party messaging/SMS program like Google Voice or TextNow you may not be able to receive the text messages required to continue validation. If this is the case, unfortunately you won't be able to create an account.
If you are using a cellular service provider but still not getting texts please visit this article for more information.
If you are having any other issues not listed above you may need to Contact Support
Issues with my identification verification - ID + Selfie
Issues with my identification verification - ID + Selfie
Understanding ID verification issues and how to resolve them
Note: Passports and Expired IDs are not accepted.
If you are having trouble completing the ID verification process when using a government-issued ID, here are some best practices to get the best possible images.
ID should be placed on a dark surface
The process works best when there is a contrast between the ID and the surface on which it is placed. You might have to scan it multiple times if there is low contrast between the ID and the surface. Preferably a plain black paper or a black sheet with no text or printing on it.
Ensure that the document is not in a wallet or purse. The ID needs to be removed from any container before trying to take the photos to minimize any glare or reflection.
Confirm that you are providing the correct image when requested: Front of ID, Back of ID (Barcode), and a separate selfie photograph.
ID must be placed on a plain surface
Holding the document in your hand and scanning it might be rejected as well if key elements are obstructed. Use a plain background and ensure fingers are not obscuring the document.
All 4 corners are visible
When you take photos of your ID, make sure to align the edges of the ID within the camera screen.
Right distance between the ID and device
Hold the device over the ID at a distance where the ID card is completely inside the camera screen.
No glare
When you scan the document, please make sure there is no glare on it. You might have to scan it multiple times if there is glare.
Avoid dark areas
Scan the document in well-lit areas and not in dark rooms or areas. The ideal is a normal daylight or a well-lit room. Flash from your phone may cause additional glare which could trigger a rejection.
Hold steady
Try not to shake the device when you are taking the image of the ID document. A shaky photo could lead to blurry images complicating verification.
Fill the Guide with the Document
When requested be sure to fill the entire guide outline with the front of the license, and then with the full barcode from the back of your license.
If you are having any other issues not listed above you may need to Contact Support
How do I login to my account?
Now that you have created an account, you can login to your Coinme account using a web browser or using your our mobile app (Available for both iPhone and Android phones).
Please note Coinme will never ask for your password. Please also note that account sharing is against our Terms of Service and may result in permanent account closure.
If you are using a web browser:
You can log in to your Coinme account on the web at the link below
Password Reset Instructions
Below you will find information on how to reset your password if:
You forgot your password
You would like to change your password
Please note that if you forgot your password, you will need to have access to the email address associated with your account.
If you no longer have access to the email associated with your account, please use the chat icon in the lower right corner to speak with our team.
Related Article:
If you forgot your Password:
If you forgot your password, you can utilize our automated password reset tool by visiting https://account.coinme.com/ and clicking "Forgot Password?".
You will be asked to enter your email address, and a link and instructions will be sent to you to create a new password.
If you would like to change Your Password:
If you know the current password and have access to your account, you can change your password while logged in from your account by selecting the dropdown icon next to your name on the upper-right side corner of the screen. After you select the dropdown icon, a menu containing 3 different options, "Account", "Change Password", and "Sign Out" will be displayed.
Once you see this dropdown menu, select "Change Password". You will be prompted to enter the current password, as well as enter and confirm the new password.
Once you have entered your current and new password, and have confirmed your new password, select the "Change Password" button at the bottom of the form to confirm the change.
Best Practices:
When creating a new password it is best practice to:
Use a password at least 12 characters long.
Use a random password generator like Lastpass: https://www.lastpass.com/password-generator (You do not need to create a Lastpass account.)
Remember to store your password somewhere safe, and don't share it with anyone.