Creating an account
To buy, sell, send, and receive cryptocurrencies on Coinme, you'll need to create an account. Our services are currently only available in the U.S.
Account creation is only available through the Coinme mobile app for iOS and Android devices. Once your account is created, you can log in from either the mobile app or the Coinme website using the same credentials.
IMPORTANT: Do not create a new account if you have previously created an account.
If you have forgotten your password, you can reset it to regain access. Please see the article Password Reset Instructions.
If you forgot the email registered in your account, then you need to reach out to customer support.
Requirements to create an account
Age: +18 years old
Valid mobile number: Provided by a cellular service provider (such as T-Mobile, AT&T, etc.). A valid cellular number is used to validate that you are a real person and to secure your account.
Provide personal information: Your full name (as it appears on your ID), email address, date of birth, and residential address
We do not accept all VoIP carriers. If you need to verify if you can use your number, reach out to Customer Support.
Note: As a licensed money transmitter, Coinme is required to identify our customers at the time of purchase to prevent fraud, money laundering, or criminal activity from being involved with our service. To unlock the full potential of Coinme, ID verification is required.
Account verification levels
When you first create a Coinme account, you won't be able to complete any transactions. Identity verification is required to transact on Coinme. Choose the verification method that works best for you.
Two verification methods
Social Security Number (recommended)
Fastest verification method — results within seconds
Unlocks the highest transaction limits Coinme offers
Your information is encrypted and secure
Government-issued ID + selfie
Alternative to providing your SSN
Requires a photo of your ID front and back, plus a selfie
Note: Coinme is required to collect Social Security Numbers for customers who sell crypto and want to unlock the highest purchasing limits. See ssa.gov for more information on Social Security Numbers. Your information is encrypted and secured with Coinme.
Step-by-step guides
Creating your account
Creating your account
Step 1: Download and open the app
Download the Coinme app from the App Store (iOS) or Google Play Store (Android), then tap Create Free Account on the welcome screen.
Step 2: Sign up for a new account
Fill out your email address and name
Check the box to agree to the Terms of Service and Privacy Policy
Tap Sign up to begin creating your account
📝 Note: You can also sign up using your Apple account by tapping Apple.
Step 3: Set your password
Enter your password, then tap Activate.
Note: Your password should be unique to you and should never be shared with anyone.
Step 4: Enter your activation code
Check your email for a 6-digit activation code, enter it, then tap Continue.
Step 5: Set up MFA
Choose one of the following multi-factor authentication (MFA) methods to secure your account:
Authenticator app (Google Authenticator, Authy, etc.)
SMS
Send an email with the code
Step 6: Verify your MFA code
Enter the 6-digit code sent via your chosen MFA method, then tap Verify.
If you didn't receive the code, tap Resend code.
Step 7: Add your mobile phone number
Enter your U.S. mobile phone number and tap Continue. A verification code will be sent to your number via SMS.
Step 8: Verify your phone number
Enter the 6-digit code sent to your mobile number, then tap Verify. If you didn't receive the code, tap Resend code.
Step 9: Provide personal details
Enter your personal information exactly as it appears on your government-issued ID, then tap Continue.
Step 10: Enter your location
Select your State of Residence from the dropdown. The country is set to the United States by default and cannot be changed.
Currently, Coinme only operates within the United States. Learn more at: Where can I use Coinme?
Step 11: Verify your identity
Your account has been created! Verification is required to start transacting. Choose how you'd like to verify your identity:
Verify with Social Security Number (recommended)
Verify with Social Security Number (recommended)
This is the fastest way to verify your account and unlock the highest transaction limits.
Step 1: Enter your SSN
Enter your Social Security Number and tap Continue. Your information is encrypted and secure.
Step 2: Review your information
Review the information retrieved using your SSN — full name, address, last digits of SSN, date of birth, and mobile phone number. If anything is incorrect, select Edit next to the relevant section. Once everything looks accurate, tap Continue.
Step 3: Verification complete
Your account has been upgraded! You are now approved to transact up to $5,000 in cash per day and $20,000 in digital payments per day. Tap Transact Now to get started.
What if something goes wrong? If you're unable to verify your account on your first attempt, you can try a second time. If both attempts are unsuccessful, please contact Coinme Customer Support.
Verify with government-issued ID + selfie
Verify with government-issued ID + selfie
If you prefer not to provide your SSN, you can verify using a government-issued ID. Note that this method does not unlock the highest transaction limits.
Note: Passports and expired IDs are not accepted.
Best practices for ID photos:
Use a plain dark surface with good contrast
Ensure proper lighting (daylight or well-lit room)
Avoid using flash to prevent glare
Hold your device steady to avoid blurry images
Make sure no fingers are covering any part of the ID
Remove the ID from any wallet or holder
Step 1: Tap the government-issued ID banner
Tap the banner to verify your ID.
Step 2: Review the verification steps
You'll see an overview of the 3 steps ahead: a photo of your ID, a selfie, and a review of your information. Tap Continue to proceed.
Step 3: Take a photo of the front of your ID
Tap Launch Camera.
If prompted, tap Ok to allow camera access.
Center your ID within the frame, and hold steady — the app will take the photo automatically when your ID is in focus.
Ensure:
All 4 corners are visible
The ID is on a dark, plain surface (preferably black paper or cloth)
The ID is not in a wallet or case
There is no glare on the ID
The image is clear and not blurry
Step 4: Take a photo of the back of your ID
Flip your ID and tap Launch Camera. Follow the same guidelines, making sure the barcode is clearly visible.
Step 5: Take a selfie
Tap Launch Camera and center your face inside the oval on screen. The photo will be taken automatically.
Make sure:
Your face is clearly visible
You're in a well-lit area
Your face fills most of the frame
You're not wearing sunglasses or a hat
Step 6: Verify your information
Tap Verify Information to complete the final review of your legal name and address.
Step 7: Verification complete
Your account has been upgraded. You are now approved to transact up to $2,900 in cash per day and $2,900 in digital payments per day. Tap Transact Now to get started.
What if something goes wrong? If you encounter errors during ID verification, ensure your photos meet the guidelines above. If you continue to have issues, visit the article Issue with my identification verification.
If you skipped the verification step, tap the Upgrade Your Account Today! banner on the home screen to complete your verification and start transacting.
Logging in to your account
Logging in to your account
Once you've created your account, you can log in using either:
The Coinme mobile app (iOS or Android)
A web browser at account.coinme.com
Use the same email and password you created during the account setup process.
Important: Coinme will never ask for your password. Account sharing is against our Terms of Service and may result in permanent account closure.
Resetting your password
Resetting your password
If you forgot your password, click on Forgot password? in the login screen on the Mobile App or in a web browser at account.coinme.com
Enter your email address
Check your email for a link and instructions to create a new password
Note: You must have access to the email address associated with your account. If you no longer have access to this email, use the chat icon in the lower right corner to speak with our support team.
Frequently asked questions
I'm not receiving the SMS to verify my phone number. What do I do?
I'm not receiving the SMS to verify my phone number. What do I do?
If you're using a third-party messaging/SMS program like Google Voice or TextNow, you may not be able to receive the text messages required for validation. Unfortunately, you won't be able to create an account with these services.
If you're using a cellular service provider but still not receiving texts, visit this article for more information.
I had an error during identity verification. What do I do?
I had an error during identity verification. What do I do?
If you encounter issues during the ID verification process, visit the article Issue with my identification verification. Do not create a second account.
Can I create an account from outside the United States?
Can I create an account from outside the United States?
No. Coinme services are only available to U.S. residents. You must be located in the United States to create and use a Coinme account.
Why can't I create an account through the website?
Why can't I create an account through the website?
Account creation is currently only available through the Coinme mobile app. However, once your account is created, you can log in and use Coinme services from both the mobile app and the website.
For other issues not listed above, please contact Coinme Customer Support.