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Troubleshooting: I Can’t Sign In to My Coinme Account
Troubleshooting: I Can’t Sign In to My Coinme Account
Updated over 5 months ago

If you're having trouble signing in to your Coinme account, follow these steps to troubleshoot and resolve the issue. Support functionality is limited for those who are unable to sign in, so being able to sign in is the fastest way to get support.

Steps to Troubleshoot Sign-In Issues

1. Verify Account Status:

- Ensure you have a Coinme account. If you've never had an account, refer to the How to Create Coinme Account guide.

- If you don’t want an account but need to report fraud or a scam, use the Customer Protection Form.

2. Check for Common Issues:

- Correct Username and Password: Ensure you're using the correct login credentials.

- Browser Issues: Clear your browser’s cache and cookies, use a supported browser, and disable ad blockers.

3. Password Reset and Verification:

- Follow the Password Reset Instructions to reset your password and verify your identity.

4. Detailed Troubleshooting Flow:

- Refer to the How to Login article for a detailed, step-by-step process to resolve login issues.

Additional Help

If the issue persists after following these steps, use the email link provided during the process to resume the support case for consistency. You can also contact our support team for further assistance.

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For more information and assistance, visit our Help Center.

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